Case study

Jazz Template Library (T-Mobile w/ Piktorlabs)

Design Manager / Lead UX Designer — T-Mobile (via Piktorlabs)
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I designed Jazz, a serverless template library for T-Mobile — targeting a 50% reduction in deployment failures and 30% increase in template adoption across distributed engineering teams.

what we worked on

Design

Jazz

The Problem

T-Mobile's engineering teams were spending excessive time configuring serverless deployments from scratch, leading to frequent deployment failures and inconsistent infrastructure patterns across teams and regions.

The Team

I was the lead product designer at Piktorlabs, working with T-Mobile's platform engineering team across multiple time zones (US and international). The cross-timezone dynamic required asynchronous design collaboration and clear documentation.

What I Did

I designed a serverless template library that standardized deployment configurations into reusable, validated templates. I focused on discoverability — making it easy for engineers to find, customize, and deploy the right template for their use case. The interface balanced technical depth for power users with guided flows for teams new to serverless architecture.

The Impact

  • Targeted 50% reduction in deployment failures through standardized templates
  • Targeted 30% template adoption across engineering teams
  • Streamlined onboarding for teams transitioning to serverless architecture
  • Reduced configuration time and eliminated common deployment anti-patterns
Affordance is key on templates
More than code
Meta data is key

Developers needed to be guided into proper architecture of a new services and needed context around which platforms and coding languages were utilized in each teamplte. Different versions for various platforms were also available.

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Once selected, users should be able to set additional parameter to truly activate, copying doesn’t generate a fully functioning application

4. Developers should be able to…Efficiently search and create new services from Jazz. Search is a curated resource of templates to help kick start their project

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Developers should be able to…Efficiently search and create new services from JazzSearch a curated resource of templates to help kick start their project

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