Case study

Jazz Template Library (T-Mobile w/ Piktorlabs)

Lead UX Designer — T-Mobile (via Piktorlabs) | Serverless DevOps Platform

I designed Jazz, a serverless template library for T-Mobile — targeting 50% fewer deployment failures and 30% higher template adoption across distributed engineering teams.

what we worked on

Design

Jazz

The Problem

T-Mobile's engineering teams spent excessive time configuring serverless deployments from scratch. Frequent failures and inconsistent infrastructure patterns across teams and regions led to wasted engineering cycles and unreliable deployments.

The Team

I was the lead product designer at Piktorlabs, working with T-Mobile's platform engineering team across US and international time zones. The distributed team required asynchronous design collaboration and thorough documentation.

What I Did

I designed a serverless template library that standardized deployment configurations into reusable, validated templates. Each template surfaced platform context, supported coding languages, and version availability so developers could make informed choices before deploying. I designed the creation flow with guided parameter configuration — ensuring that copying a template led to a fully functioning application, not a half-configured starting point. The interface balanced technical depth for power users with guided flows for teams new to serverless architecture.

The Impact

  • Targeted 50% reduction in deployment failures through standardized templates
  • Targeted 30% increase in template adoption across engineering teams
  • Streamlined onboarding for teams transitioning to serverless architecture
  • Eliminated common deployment anti-patterns through validated configurations

Developers needed to be guided into proper architecture of a new services and needed context around which platforms and coding languages were utilized in each teamplte. Different versions for various platforms were also available.


Once selected, users should be able to set additional parameter to truly activate, copying doesn’t generate a fully functioning application

4. Developers should be able to…Efficiently search and create new services from Jazz. Search is a curated resource of templates to help kick start their project

Developers should be able to…Efficiently search and create new services from JazzSearch a curated resource of templates to help kick start their project

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